Despite the COVID-19 outbreak, we are continuing to maintain service levels by processing applications and responding to customer queries as normal. Our efforts are focused on continuing to process applications without delays.
Phone support will not be available until further notice however, we have increased our email support team in order to ensure we are able to continue offering a high level of service to customers.
You may also find it useful to visit the FAQ page on our website as this may answer any questions you have. Alternatively, use the chat facility in the bottom right hand corner of the page where you can search for the answers to most common questions, and submit a support ticket if necessary.
We are continuing to monitor the situation and this message will be updated regarding any operational changes.
13/04/2021
If you need to contact us in writing, please use one of the following addresses;
Sending Documentation
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Verifications Team
PO Box 2965
Romford
RM7 1RG
Finance Enquiries
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Accounts
PO Box 2965
Romford
RM7 1RG